How do I place an order?
To order an account simply click on the PayPal button for
the account you wish to order.
How long does it take to
set up an account?
Orders are processed in receipt of
order and are normally set up in under 2 hours and not greater
than 24 hours.
Are there any restrictions to the content I can put on
my server?
Yes - child pornography and other Adult
related materials and sites that are illegal are
not allowed. Click here to read our
Acceptable Use Policy.
Is there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly. You can also cancel
at any time.
How can we offer such a good deal?
- First of all, we are a true wholesale hosting provider.
Most hosting sellers on the web are not.
- Second, most of our customers run small businesses or
personal websites, which don't use much disk space or bandwidth
on our servers. As a result, even our most demanding business
clients are able to save money by signing up for the same
package as everyone else.
- Third, we don't spend a lot of money running a fancy website,
or on advertising. We rely primarily on word-of-mouth advertising,
which doesn't cost us anything (we just have to offer a
product that people want to tell their friends about).
Can I host international
domains?
Yes, we currently have clients that
use .ca, .il, .tc, .nu, .ve, and many other international
domain names.
Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl,
your site is available for you to update.
Do you offer NT or UNIX
plans?
We offer UNIX
web hosting accounts (Red Hat Linux). We do not handle Windows machines
due to its overall instability and obsessive cost for licensing.
How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in
the order in which they are received. As soon as your account
is set up you can immediately begin uploading via your IP
address. It may take up to a few days for your domain name
to resolve to our servers.
PART 2: TECHNICAL QUESTIONS
What happens after I order an account?
We will begin setting up your account - often within minutes
of receiving your order. Once your account is ready and payment
is processed, we will contact you via the email address from
your Paypal account.
How do I access my Cpanel control
panel?
You can login
to your Cpanel control panel at http://yoursite.com/cpanel
where "yoursite" is your own domain name.
What are the nameservers for
the current machine?
Primary Nameserver: ns1.ih-nameserver.com
Secondary
Nameserver: ns2.ih-nameserver.com
How do I FTP into my account?
First you must obtain an FTP program
such as Cute FTP or WS_FTP. Once you have an FTP
program, type in "ftp.yourdomain.com" as the host address.
Supply your username and password in the according fields.
Once logged in, you have complete access to your account.
Is there a manual I can reference
to use Cpanel?
Yes, access it by clicking
here
Where are my statistics?
Click the report button after logging
into Cpanel and hit the Webalizer option. This will open
a new window to Webalizer with all your statistics for that
domain.
Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can install
your own scripts. All CGI scripts should be uploaded to the
cgi-bin folder, for your domain. Be sure to follow the instructions
for the script you are uploading regarding setting permissions
on the files and folders you create, as they vary from script
to script.
Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX components.
What is the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which folder do I load my web
pages to?
You should place
all of your web documents in the public_html directory.
I keep getting errors when trying
to publish with Frontpage?
The most common
problem is not using the full url when uploading your site.
Make sure you use the entire http://www.domain.com in the
address you are attempting to publish to.
Is my site backed up and how often?
It is the clients responsibility to do all backups of their
site. If, in the unfortunate event, something happens to your
files, it is your responsibility to have a local copy of your
files. We are NOT held liable in any way for any files, money,
time, effort, etc... lost due to this unfortunate event. Furthermore,
if your files are lost, we will attempt to restore them as
a gesture of good faith, but make no promises what so ever
about whether the files will be brought back successfully
or not. Again, back ups are the client's responsibility.
How fast are your connections?
Our servers have multiple 100Mbps connections.
What are your server specifications?
As of the writing of this FAQ, the minimum servers are at
least a P4 2.4 GHz with 1GB ECC DDRAM. Of course as technology
advances we will too.
How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
Use Your Internet Providers
Webmail:
http://yourdomain.com/webmail
Your username is your email address.
What is the path to perl?
#!/usr/bin/perl
What version of Perl comes installed
on your servers?
Perl 5.6.1.
What version of PHP comes installed
on your servers?
PHP 4.1.2.
What version of MySQL comes installed
on your servers?
MySQL 3.22.46
What is the correct path to Perl?
/usr/bin/perl
What is the correct path to sendmail?
/usr/sbin/sendmail
I've uploaded my site and still
see "placeholder for ..."?
You are still
seeing the default index.html page set up when you ordered
your hosting plan through us. Make sure to delete that old
index.html page, then your site should resolve correctly.
How long does it take for my
DNS changes to update world wide?
Normally you can expect to see your
web site DNS to change within 24 hours once you have made
the modifications at your registrar. However, we have seen
it take up to 7 days in some cases where registrars and
ISPs are a little slower.
Why isn't my SSI working?
In order for
SSI to be executed, you must rename all of your web pages
to .shtml rather than .htm or .html. This solves the majority
of SSI errors.
PART 3: ACCOUNT & BILLING QUESTIONS
What method of payment can I use?
We accept credit cards and e-checks via the secure PayPal
system.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to
a new plan. There is no set up fee for upgrading.
How do I cancel my Account?
You can cancel your account at any time by canceling the
subscription in Paypal.
What about billing and over due policies?
If a Paypal payment fails, your account will be given a
grace period of 7 days, if payment is not received within
the grace period your account will be deleted from our servers.
